Privacy Policy

One thing: the contact form. When you fill it in, you give us your name, email address, phone number, the service address, the type of work you need and whatever you write in the message box. You also tick a box confirming you are happy for us to contact you about the request. That is the complete list, and every field is one you filled in yourself.

This site does not run advertising trackers, analytics scripts, social media pixels or session recording of any kind. There is no cookie banner because there is nothing to consent to. If that ever changes, this page changes with it before the change goes live.

The form contents are emailed to our office so a person can read the request and get back to you. Nothing is stored in a database on this website. If your request becomes a job, the relevant details move into our ordinary business records: the work order, the invoice, the equipment we installed and its serial numbers, and the service history that a manufacturer will ask for if you ever make a warranty claim.

We do not sell your information, we do not rent it, and we do not pass it to marketing companies. It goes to the people who need it to do the work: our own technicians and office staff, and where a job genuinely requires it, a manufacturer for a warranty registration or claim, a utility program administrator for a rebate you have asked us to file, a lender if you have applied for financing, or the county when we pull a permit in your name. Each of those is because you asked for that specific thing.

An inquiry that does not turn into work sits in our email until it is cleared out in the normal course of business. Records tied to actual work stay longer on purpose, because they are the paper trail behind a warranty claim, a permit and an inspection, and they are the reason we can tell you what we installed at your house six years ago. Where the law sets a retention period for business or tax records, that governs.

Ask us and we will tell you what we hold about you, correct anything wrong, or delete what we are not required to keep. Call the office or email us and say what you want. There is no form to fill in and no account to log into.

If you would rather not use the form at all, call. The phone number is on every page of this site, and nothing about a phone call gets logged on this website.

This site links out to places like Pepco, BGE, the Better Business Bureau, Google and manufacturer websites. Once you follow one of those links you are on somebody else's website under their policy, not ours. We have no control over what they collect.

If this policy changes we will update this page. Questions about any of it go to the office, and the phone number, email address and mailing address are on the contact page.